Effective Date: 1st December 2025
Last Updated: 17th April 2026
Pawshauz, a product of PawsHauz Limited, is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile and web applications (collectively, the “Platform”).
By accessing or using Pawshauz, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect information to provide better services to all users. The types of data we collect include:
1.1 Personal Information
- Full name
- Email address
- Phone number
- Profile photo
- Location data (GPS, IP address)
- Payment information (processed via third-party providers)
1.2 Pet Information
- Pet name, breed, age, gender
- Medical history and vaccination records
- Uploaded certification documents
- Images and videos of pets
1.3 Service Provider Information (Vets & Merchants)
- Business name and address
- Professional licenses and certifications
- Bank/payment details
- Product listings and service offerings
1.4 Usage Data
- Device information (OS, browser type)
- App usage behavior (features accessed, session duration)
- Chat interactions and communication logs
2. How We Use Your Information
We use your data for the following purposes:
- To create and manage user accounts
- To facilitate pet matching and mating services
- To verify vaccination certificates and ensure pet safety
- To provide location-based pet care recommendations
- To connect users with nearby veterinarians
- To process transactions and manage orders
- To enable communication between users, vets, and merchants
- To improve our services, features, and user experience
- To send notifications, alerts, and updates
- To detect and prevent fraud, abuse, and security risks
3. Location & Weather Data Usage
Pawshauz uses your location data in combination with weather APIs to:
- Provide tailored pet care recommendations
- Suggest optimal times for feeding, walking, and bathing
- Alert users to potential health risks in their area
You can disable location access in your device settings; however, some features may not function properly.
4. Sharing of Information
We do not sell your personal data. However, we may share your information in the following cases:
4.1 With Service Providers
- Veterinarians for consultation and certification verification
- Merchants for order fulfillment and delivery
4.2 With Third-Party Services
- Payment processors (Flutterwave)
- Cloud hosting providers
- Analytics and communication tools
4.3 Legal Requirements
We may disclose your information if required by law, regulation, or legal process.
5. Data Security
We implement industry-standard security measures to protect your data, including:
- Encryption (SSL/TLS)
- Secure authentication (JWT, OAuth)
- Role-based access control
- Regular system monitoring and audits
Despite our efforts, no system is completely secure. Users are encouraged to protect their account credentials.
6. Data Retention
We retain your data only for as long as necessary to:
- Provide services
- Comply with legal obligations
- Resolve disputes
Users may request deletion of their data at any time (see Section 8).
7. User Rights
Depending on your location (including Nigeria under NDPR and internationally under GDPR), you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Restrict or object to processing
- Withdraw consent at any time
- Request data portability
8. Account Deletion & Data Requests
You may:
- Delete your account directly within the app, or
- Request deletion via email
Upon request, we will delete or anonymize your data, except where retention is required by law.
9. Children’s Privacy
Pawshauz is not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If such data is identified, it will be deleted promptly.
10. Third-Party Links & Services
The Platform may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties.
11. International Data Transfers
As Pawshauz expands globally, your data may be processed outside Nigeria. We ensure that such transfers comply with applicable data protection laws and safeguards.
12. Updates to This Policy
We may update this Privacy Policy periodically. Users will be notified of significant changes via email or in-app notifications.
13. Contact Information
If you have any questions or concerns about this Privacy Policy, please contact:
PawsHauz Limited
Email: Hello@pawshauz.com
Address: Gwarimpa, Abuja, Nigeria.
14. Consent
By using Pawshauz, you:
Acknowledge that you have read and understood this Privacy Policy
Consent to the collection and use of your data as described in this policy