PRIVACY POLICY

1. Introduction

Welcome to Pawshauz. We respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you use the Pawshauz website, mobile applications, and related services (collectively, the “Platform”).

By accessing or using Pawshauz, you agree to the practices described in this Privacy Policy.

2. About Pawshauz

Pawshauz is a pet-care platform that enables users to:

  • Register and manage pet profiles

  • Access veterinary services

  • Schedule vaccinations and pet care appointments

  • Purchase pets, pet supplies, and related products

  • Connect with pet owners for pet matching

  • Communicate with veterinary professionals and merchants

3. Information We Collect

A. Personal Information

We may collect:

  • Full name

  • Email address

  • Phone number

  • Residential address

  • Profile photo

  • Date of birth (where applicable)

B. Pet Information

We may collect information about your pets, including:

  • Pet name

  • Species and breed

  • Age and gender

  • Vaccination history

  • Medical records

  • Health conditions

  • Photos and videos

C. Transaction Information

When you make purchases or bookings through Pawshauz, we may collect:

  • Order details

  • Payment references

  • Billing information

  • Delivery information

Note: Pawshauz does not store your full payment card details. Payments are processed through trusted third-party payment providers.

D. Device and Technical Information

We may automatically collect:

  • Device type

  • Device identifiers

  • IP address

  • Browser type

  • Mobile operating system

  • App version

  • Usage statistics

  • Log data

E. Location Information

With your permission, we may collect your location to:

  • Find nearby veterinary services

  • Recommend nearby pet stores

  • Improve delivery and appointment services

You may disable location access through your device settings.

4. How We Use Your Information

We use information collected to:

  • Create and manage user accounts

  • Provide pet management services

  • Facilitate veterinary appointments

  • Schedule vaccinations

  • Process transactions

  • Deliver products and services

  • Enable pet matching features

  • Improve platform performance

  • Respond to customer support requests

  • Send service notifications

  • Detect fraud and security threats

  • Comply with legal obligations

5. Marketing Communications

We may send:

  • Product updates

  • Promotions

  • Newsletters

  • Service announcements

You can unsubscribe from marketing communications at any time through the app settings or email unsubscribe link.

6. Sharing of Information

We may share information with:

Veterinary Service Providers

To facilitate appointments, consultations, treatments, and vaccination services.

Merchants and Sellers

To process orders, deliveries, and customer support requests.

Payment Providers

To securely process payments and verify transactions.

Service Providers

Companies that help us operate our platform, including:

  • Cloud hosting providers

  • Analytics providers

  • Customer support tools

  • Marketing platforms

Legal Authorities

When required by law, court order, or to protect our rights, users, or the public.

7. Data Retention

We retain personal information only for as long as necessary to:

  • Provide services

  • Meet legal obligations

  • Resolve disputes

  • Enforce agreements

When information is no longer required, we securely delete or anonymize it.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect information against:

  • Unauthorized access

  • Disclosure

  • Alteration

  • Loss

  • Misuse

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

9. Children’s Privacy

Pawshauz is not intended for children under the age of 13.

We do not knowingly collect personal information from children. If we discover that such information has been collected, we will take appropriate steps to delete it.

10. Your Privacy Rights

Depending on applicable laws, you may have the right to:

  • Access your information

  • Correct inaccurate information

  • Delete your information

  • Restrict certain processing activities

  • Object to certain uses of your information

  • Withdraw consent

  • Request data portability

To exercise these rights, contact us using the details below.

11. Cookies and Tracking Technologies

We may use cookies and similar technologies to:

  • Remember user preferences

  • Improve user experience

  • Analyze platform performance

  • Maintain security

You may manage cookie preferences through your browser settings.

12. Third-Party Services

Our Platform may contain links to third-party websites, merchants, veterinary providers, or services.

We are not responsible for the privacy practices of third parties. Users should review their privacy policies before providing personal information.

13. International Data Transfers

Your information may be processed and stored in countries outside your country of residence.

Where such transfers occur, we take reasonable steps to ensure appropriate safeguards are in place.

14. Account Deletion

Users may request deletion of their Pawshauz account at any time.

Upon verification, we will delete or anonymize personal information except where retention is required by law or for legitimate business purposes.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When changes are made, the updated version will be posted on the website and mobile application with a revised “Last Updated” date.

Continued use of Pawshauz after updates constitutes acceptance of the revised Privacy Policy.

16. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:

Pawshauz

Email: privacy@pawshauz.com

Support Email: support@pawshauz.com

Website: www.pawshauz.com

17. Compliance with Data Protection Laws

Pawshauz is committed to complying with applicable privacy and data protection regulations, including:

  • Nigeria Data Protection Act (NDPA)

  • General Data Protection Regulation (GDPR), where applicable

  • Other applicable privacy regulations in jurisdictions where our services are offered

Users have the right to lodge complaints with relevant data protection authorities where permitted by law.